Our Process
Step 1: Fill Out Our Form
Fill out our contact form and our office manager will contact you to gather more information as well as pictures and a video of your project. This way we will be fully prepared for your phone consultation.
Step 2: Phone Consultation
We’ll schedule a one-on-one phone call to talk about your project and give you a better understanding of how we will best assist you. During this phone call, we will talk in-depth about your vision for your project as well as estimated pricing and timelines. We’ll then schedule an in-house consultation.
Step 3: On-Site Consultation
Prior to signing a contract, we will visit your home to discuss your vision for your project in-person. For projects such as kitchen remodels, bathroom remodels, custom built-ins, and full-house remodels, a planning and design phase will begin. Our design fee starts at $2,500. If you choose to move forward with us, the cost of the planning and design will be included in the overall cost of the project.
Step 4: Sign the Contract
Once all details are finalized and everyone has a full understanding of the plan and budget, we’ll sign the contract and get started on the transformation of your space.
Step 5: Pre-Job Walkthrough
We will do this walkthrough about 1 week before kicking off your project. This allows us to introduce you to your Project Manager, confirm all final logistical details, and set appropriate expectations for the entirety of the project.
Step 6: Protect Your Home
When we arrive at your home to kickoff your project, we’ll set up protective measures to ensure the job site, and the rest of your home, are safe and secure before we swing a hammer.
Step 7: Making Your Dream into a Reality
Time to get to work!. We’ll do everything we can to make sure you’re comfortable and up-to-date on each step as the remodeling phase unfolds.
Step 8: Post-Job Walkthrough
This is our favorite step! We’ll present to you the completed project and make sure everything looks exactly as you’ve envisioned. When we’ve left you with your dream space, invite all your friends and loved ones to celebrate your improved home!
Step 9: Our Warranty
We offer a 5-year labor warranty on all of our installations as well as manufacturer warranties, where applicable. If there happens to be an issue down the line that is within our control and listed on our warranty card, we will be there to make it right – free of charge.
Step 10: Follow Up Process
We want to make sure that your vision has become a reality. We’ll check in with you 1 week, 1 month, and 1 year after our final walkthrough to ensure that you’re still loving your new space!
Our Success Stories
Joe SpenceLou and his team did an amazing job remodeling my bathroom. Lou is such a nice guy and super easy to work with. I would recommend giving him a call for any of your renovation projects!Jason ChristyThis past year I used Lou and his team to complete renovations in my home to prepare it for sale. The whole process from start to finish was nothing short of amazing. The communication and deadlines were all met. The finished product more than I could even imagine. It was to the point that my wife and I had doubts about selling our home at that point. If you’re looking for a reliable team to remodel your home, bathroom, kitchen or any other remodeling ideas or needs you may have. I would highly recommend Lou, and his team at Captivate Painting & Remodeling!Shannon EhmannWe contacted Lou to provide a proposal for our kitchen remodel, and he responded very quickly (on a Sunday!) to set up a time to meet. Lou was on time, and respectful of our home - making sure to wear shoe covers and asking for permission before looking at different areas of the house. He provided thorough explanations, offered suggestions, and answered all of our questions. We received the proposal according to the timeline he promised, and Lou checked in consistently to see if we had any questions as we reviewed his proposal and a few others. While we've decided to go with another contractor for the kitchen remodel, it was not an easy choice. Both proposals were pretty much identical in terms of project details and price, and our experiences with both contractors were equally great. The decision came down to a few recommendations for the other contractor from neighbors and also family. We have been through major home improvement renovations and projects in our previous home and have lots of experience with contractors. Lou has been added to our very short list of contractors that we feel comfortable recommending to others. It's very likely that we'll be reaching out to Lou for other projects and we look forward to the opportunity to work with him.Grace FarrowAlthough I didn't use Lou I wanted to leave a comment. I am going through the pains of a first time home owner and Lou called me back (big win!), attentive to my needs and was able to provide a budget / estimate with just photos. This was helpful, time saving and got the job done. Great communication and if we have another project in the future, big or small I will be calling him first!Bill ShortCPR just completed our bathroom remodel. Could not be happier with the job. Very professional. Gary gave us a lot of great ideas and kept us informed through the entire process. They went above and beyond with everything they did.Denise CainesLou and his crew are amazing, hard working, highly efficient and cost friendly. So pleased with the outcome.Joe WalshWe used this great company to remodel and sell our parents house. They did everything exactly as stated in the contract and were done ahead of schedule. I would highly recommend this company.Pat BLou and his crew did a fantastic job on our renovation (new flooring, molding and doors). They are skilled and do beautiful work. The job came in at budget and the crew was on time, polite, professional, respectful of our home and left it clean after every work day. Lou’s communication throughout the job was thorough. I highly recommend Captivate! Thanks guys for making this so easy on us!Mary SheeranCould not be happier with Lou at Captivate Painting and Remodeling. He has done a few jobs already for us and we are very happy. Thank you very much.Shawn LynchCaptivate Painting & Remodeling did an amazing job renovating my house a couple years ago! They are very professional, detail oriented and made sure I was happy during the entire process! I would highly recommend them to any one who is looking for quality work!
Services area
Serving Delaware County & The Mainline
- Ardmore
- Aston
- Bala Cynwyd
- Berwyn
- Bryn Mawr
- Chadds Ford
- Concord
- Devon
- Edgmont
- Garnet Valley
- Gladwyne
- Haverford
- Lansdowne
- Malvern
- Marple
- Media
- Merion
- Middletown
- Millbourne
- Narberth
- Nether Providence
- Newtown
- Paoli
- Radnor
- Ridley
- Ridley Park
- Rosemont
- Springfield
- St. Davids
- Strafford
- Swarthmore
- Villanova
- Wayne
- Wynnewood