General Process
How do I get started with a free estimate?
Fill out our online form. Our Office Manager will then contact you to gather more details and request pictures or videos of your space. Once we have the information, we’ll send you a link to schedule a phone call with one of our team members to discuss your project.
What happens during the on-site consultation?
During the on-site consultation, our team member will visit your home to discuss ideas, layouts, and project details, take measurements, and provide more information on our process. This is also a great time to ask any questions or seek clarification.
What is the Planning & Design Package?
The Planning & Design Package is an optional service that includes creating 3D designs for projects like kitchens and bathrooms. It helps save time and money by finalizing your design and project cost before starting.
Estimates and Approval
When will I receive my project estimate?
After the on-site consultation, we will carefully calculate all material and labor costs and send you a detailed estimate via email.
How do I approve my estimate?
Review the proposal, which includes the full scope of work, estimated cost, and contract. Once ready, you can approve and sign the proposal online through our software.
What happens after I approve the estimate?
After approval, we require a 20% deposit to secure your spot on our schedule. We’ll provide an estimated timeline and keep you updated as your start date approaches.
Scheduling and Materials
How is the project start date determined?
After your deposit, we provide a target month for your start date. We’ll stay in regular communication and provide an exact date as the timeline is finalized.
When do I select materials for my project?
If you did not opt for the Planning & Design Package, you’ll choose materials after approving your estimate. We provide catalogs or samples and will guide you through the selection process.
Can I make upgrades or changes to materials?
Yes, you can upgrade materials. Any upgrades will incur only the price difference, and we’ll ensure transparency throughout the process.
Payments
What is the payment schedule?
We require a 20% deposit upon project approval, 30% on the first day of work, and the remaining 50% will be divided into progress payments and a final payment upon completion.
What payment methods do you accept?
We accept check, ACH, and credit card payments. Please note that additional fees may apply for some payment methods.
Project Execution
What can I expect on project kickoff day?
Our team will review project details with you. If you’re unavailable, we’ll maintain communication via text or phone. Equipment trailers, dumpsters, and portable toilets (if needed) will be delivered to your property.
What is a typical workday like?
Our team typically works from 8 am to 4 pm, with adjustments as needed based on job progress and travel distance. The crew will clean and organize the property at the end of each day.
How is communication handled during the project?
Your Project Manager is your main point of contact for questions or updates. While management may not always be on-site, they maintain constant communication with the crew.
Post-Project Completion
What happens during the final walkthrough?
After the project is complete, we will walk through the space with you to ensure your satisfaction. Any adjustments or final questions can be addressed at this time.
How do I make the final payment?
After the final walkthrough and your approval, we will send you an invoice for the final payment via email.
Miscellaneous
Do I need to be home while the project is ongoing?
No, you do not need to be home during the project. We will keep you updated and ensure the project progresses smoothly even if you are unavailable.
Will there be disruptions to my property during the project?
Equipment, trucks, and dumpsters may be present on your property, but we ensure proper organization and cleanup each day. No trucks or equipment will remain overnight.
Can I request changes to the project during construction?
Yes, you may request changes or additional features during the project. We will communicate any adjustments to costs or timelines accordingly.
Services area
Serving Delaware County & The Mainline
- Ardmore
- Aston
- Bala Cynwyd
- Berwyn
- Bryn Mawr
- Chadds Ford
- Concord
- Devon
- Edgmont
- Garnet Valley
- Gladwyne
- Haverford
- Lansdowne
- Malvern
- Marple
- Media
- Merion
- Middletown
- Millbourne
- Narberth
- Nether Providence
- Newtown
- Paoli
- Radnor
- Ridley
- Ridley Park
- Rosemont
- Springfield
- St. Davids
- Strafford
- Swarthmore
- Villanova
- Wayne
- Wynnewood
